Our work

The FWC aimed to modernise its unfair dismissal conciliation services, which were hindered by outdated systems and manual processes. Partnering with Exco Partners, they adopted a human-centred design approach to build a seamless, secure, and scalable digital platform using Microsoft technologies. The solution included AI-powered case routing, a customer portal and automated workforce management tools. These innovations significantly improved case handling efficiency, agent productivity, and public engagement. The transformation continues, with future enhancements focused on expanding AI capabilities and refining service delivery.

The Fair Work Commission (FWC) replaced its outdated Modern Awards Pay Database (MAPD) with a new system called Modern Awards and Rates System (MARS). Developed by Exco Partners using Microsoft Dynamics 365 and Azure, MARS is a low-code, scalable platform designed to streamline award management, reduce operational risk, and enable business users to manage complex pay data independently. The transformation significantly enhanced processing speed, data accuracy, and user autonomy, supporting FWC’s broader digital strategy and improving compliance and efficiency in managing over 70,000 pay rates across 155 modern awards.

ASIC partnered with Exco Partners to modernise its Enterprise Data Platform (EDP), a key enabler of regulatory enforcement, analytics, and digital services. Using a modern data stack Databricks, Delta Lake, Data Vault 2.0, R Studio, and Collibra, Exco Partner delivered a scalable, governed platform that now supports strategic initiatives like investigations and the Modernisation of Business Registers. The transformation has reduced data onboarding time, improved quality and lineage, and accelerated insights for regulatory teams.

Red Cross Lifeblood plays a vital role in ensuring a safe, reliable blood and plasma supply across Australia. However, legacy systems limited real-time visibility, affecting responsiveness to shifting supply and demand. To address this, Exco Partners implemented a scalable, real-time data platform using Delta Live Tables on Databricks. The solution, known as Bloodlytics, delivers real-time insights, enhances operational efficiency, and supports faster, life-saving decisions.

The City of Melbourne provide essential services to millions of residents and businesses. The council was keen to understand how Generative AI would impact employee experiences. Exco conducted a two-part pilot using Microsoft 365 Copilot and Copilot Studio which was aimed at assessing risk, user adoption, cost, and business benefits. The pilot results demonstrated significant time savings and improved employee output, with high participant satisfaction.

Hydro Tasmania modernised its contract management processes by replacing a manual system with a robust, integrated platform built on Microsoft Platform. Delivered in partnership with Exco Partners, the solution centralises agreements, automates workflows, integrates spatial data, and provides real-time insights through dashboards. The result: greater efficiency, reduced risk, and empowered contract managers with smarter tools and stronger governance.

Bridging the enterprise-grade performance of Dynamics CRM with an amazing React-based user experience, we unlocked better ways to reach and engage with school communities and develop new ways to interact with these groups to support long-term and sustainable benefits.

A multi-entity manufacturing organisation running Microsoft Dynamics NAV 2018 required urgent ERP modernisation due to end-of-life constraints and increasing system complexity. Exco Partners delivered a full migration to Microsoft Dynamics 365 Business Central Online within a 40-day window, including complete data migration, legacy customisation refactoring, and deployment to Australian Azure data centres. The organisation now operates on a modern cloud ERP platform aligned to Microsoft’s roadmap, with full operational continuity and retained client control.

In collaboration with Bendigo Bank, our team embarked on a transformative journey to enhance and re-imagine the user experience (UX) design for Bankers and the Broker community through a new Broker Lending Portal. The goal was to create a seamless, intuitive, and efficient platform that not only met the needs of brokers but also aligned with Bendigo Bank's commitment to community, innovation and customer satisfaction.

Melton City Council had no reliable way to track labour budget movements through the financial year. Exco Partners built a reporting platform giving the executive team visibility of every position and cost change, governed by approvals and audit trails.

Farms accounted for 23% of Australian worker fatalities in 2018 despite making up 2.3% of the workforce. Exco Partners helped the National Centre for Farmer Health turn its research into a digital product that reaches and engages farming communities.

This Australian manufacturing organisation had grown through acquisition, resulting in a complex data environment across multiple systems and business processes. With more than 20 financial datasets to integrate into a new ERP, leadership needed confidence in the integrity and consistency of their data before proceeding. Exco Partners delivered a targeted Data Health Check, assessing data quality, reporting integrity, and governance across key financial datasets. The review identified inconsistent metric definitions and fragmented data structures impacting reporting reliability and cross-team alignment.

Linfox modernised its PPM capability following the retirement of Microsoft Project Online. OnePlan was validated through a proof of concept and implemented with Exco Partners’ support, aligning to existing governance and workflows. The result is a consistent, supported platform integrated with Microsoft tools, ensuring delivery continuity, improved user experience, and internal ownership, with a clear path to enhanced reporting, financials, and integrations.

Serving over 100,000 residents in regional NSW, our ambitious council customer launched a digital transformation to modernise operations. Confronted with population growth, climate pressures, and outdated systems, the council needed a scalable, integrated solution. In partnership with Exco Partners, Microsoft, and Asset Vision, the council implemented a cloud-based ERP system with CRM, asset management, and analytics tools. This improved customer service, data security, and workflow efficiency, while empowering staff with intuitive, low-code tools. The result: lower costs, better service delivery, and long-term community resilience

The Bureau of Meteorology (BoM) needed a scalable, risk-aware approach to support decentralised analytics while ensuring compliance. To address this, BoM partnered with Exco Partners to establish a Business Intelligence Centre of Excellence (BI CoE), enabling self-service analytics and fostering a data-driven culture. Exco delivered a lightweight governance framework with policy-aligned guardrails, balancing innovation with risk management. BoM now supports decentralised decision-making while maintaining consistency, compliance, and best practice in business intelligence.

Netball Australia faced fragmented data and limited governance, hindering collaboration and growth. Partnering with Exco Partners, it developed a unified data strategy and governance framework, delivering a modern Azure Data Hub. This integrated platform enables analytics, supports programs like Net-Set-GO, and improves personalisation and efficiency. Netball Australia now benefits from clearer insights, better decision-making, and a stronger foundation for innovation.

Bendigo Bank’s Small Business market share is substantially below its competitors. In order to grow market share and capture potential lending value, they have identified the need to invest in their digitized experiences, increase operational efficiency and design the right service model for this customer segment. Bendigo Bank engaged Exco Partners for Customer Experience design and to help answer the question, “How might we design a viable and sustainable business model that stays true to Bendigo and its community?”

The Department of Transport needed an uplift to their enquiries and complaints platform. The current platform was outdated, causing a poor employee experience for the PTV agents and resulting in a poor customer experience.

DELWP engaged Exco Partners to investigate a Case Management system to simplify and streamline the employee experience of workplace relations matters. The approach used a human-centred design method to review existing processes, conduct research and interviews of stakeholders and co-designed the future state as a set of Service Blueprints. 

Exco Partners was engaged by Cladding Safety Victoria (CSV) to help establish the program strategy, prioritisation framework and assessment of the preliminary feasibility options for the $600M Cladding Rectification Program.

A major government health services department was undertaking a programme of work to radically improves the customer experience of their services through a culture of continuous improvement reinforced through the real-time availability of performance and efficiency metrics.

Nine Entertainment set out to simplify and re-imagine finance operations across Channel 9, Fairfax, Domain, Stan and Macquarie Radio. Exco Partners was engaged to lead the transformation across people, process and technology, from order-to-cash through to record-to-report.

The University of Melbourne needed to simplify budgeting and costing across a multi-billion-dollar research portfolio, where small savings compound into millions. Exco Partners designed and user-tested the experience, from journey workshops through to a validated high-fidelity prototype.

With funding tighter and priorities shifting, Beyond Blue needed a sharper way to choose which initiatives to back. Exco Partners redesigned its portfolio management framework, blending lean portfolio management with sound financial and resource planning.

Major Road Projects Victoria needed a procurement process its teams could actually follow. Exco Partners analysed more than 1,100 completed procurements, redesigned the process using DMAIC, and delivered an interim automated solution to cut time to procure.

A newly formed government entity needed a program office capable of moving as fast as it was. Exco Partners designed and implemented the office and delivery framework, which supported its first pilot projects and adapted as its remit grew.

GPC's customers tended to buy once, for one specific need. Exco Partners matched vehicle registration data to the product catalogue so the online channel could offer parts, offers and insights tailored to the car a customer actually drives.

A health insurer with more than 20,000 employees needed to modernise its technology platform and operating model. Exco Partners led the IT strategy, covering the roadmap, business partnering, service catalogue and the shift from on-premises to cloud.

Major Road Projects Victoria was assembled from several agencies and needed a single delivery approach. Exco Partners defined its Project Management Framework and published it as an interactive intranet resource, from lifecycle stages to detailed templates.

Enrolling a child in kindergarten is often a family's first real interaction with their council. Exco Partners designed Knox City Council's KN Enrol system, simplifying the process for parents, including those facing language barriers, and streamlining review for educators.

Melbourne Water knew it was not putting customers first and lacked a practical framework to change that. Exco Partners built one, then lifted customer experience capability across the organisation by embedding a small set of skills as everyday habits.

Wage Inspectorate Victoria could not get at the operational and case management data it needed to oversee Victorian workplaces. Exco Partners delivered an integrated business intelligence solution on the Azure data platform, with reporting designed around the decisions it supports.

Coliban Water serves 49 towns across north-central Victoria and was standing up a new Strategy to Execution framework. Exco Partners implemented OnePlan as its project portfolio management platform, starting with a two-day workshop in Bendigo to test the fit.

EBOS Group had no central view of its project portfolio or the resource capacity behind it. Exco Partners implemented OnePlan, giving the healthcare distributor one way of working, a single repository of projects, and clearer decisions on capacity.

Steadfast Technologies had outgrown its project portfolio tool. Exco Partners designed, delivered and supported a OnePlan implementation across discovery, delivery and launch, including tailored training for project managers, users and administrators.

We delivered the OnePlan solution for the City of Stonnington, a local government responsible for managing road, pedestrian, drainage, park and building assets for over 100,000 residents in eastern Melbourne.